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          Create a unified service experience with SAP Service Cloud

          Bridge the gap between front-office engagements and back-office processes.

          • Allow agents and technicians to get the insights they need to stop broken, fragmented experiences that delay issue resolution
          • Create a single view of the customer to better serve them, based on service history and interactions with other departments
          • Diagnose issues to minimize downtime and optimize end-to-end service execution
          • Provide instant access to insights, regardless of where data is stored, with cloud-based customer service software

          Develop an elite team of skilled experts

          Help ensure your service teams are properly trained and available to meet service demands and volumes.

          • Solve customer issues quickly from any channel using omnichannel engagements
          • Maintain service teams that are ready for any situation and well-trained in courses relevant to their jobs and responsibilities
          • Empower agents and technicians using gamification techniques and incentives
          • Meet growing service demands by creating an on-demand network to connect and expand your service ecosystem

          Deliver the next generation of self-service

          Provide faster, more accurate answers automatically with integrated, intelligent, and cloud-based customer service.

          • Leverage conversational AI to automate conversations and take relevant actions
          • Import content from disparate systems into a unified experience to eliminate information silos
          • Make information easily discoverable from anywhere, at any time, even outside your normal operating hours
          • Transfer conversations to live agents without losing context

          What are analysts saying about service solutions from SAP?

          SAP Field Service Management is in Gartner’s Magic Quadrant

          See how SAP Field Service Management was evaluated in Gartner's Magic Quadrant for Field Service Management report.*

          See how customers are succeeding with SAP Service Cloud

          Training and Certification

          Realize business results fast with expert-led training, hands-on experience, and best practices for SAP Service Cloud.

          Train where it suits you best

          Training courses are available at select SAP offices, your own location, and online to meet your specific learning needs and preferences.

          Empower your team

          Role-based training equips your team with knowledge needed to adopt and optimize SAP Service Cloud quickly and effectively.

          Access the latest resources

          Comprehensive, up-to-date resources are available when you need them by accessing SAP Learning Hub with a subscription.

          Start your learning journey

          Find the best training and certification for you and your team using our visual learning guides. Plan your learning journey to get started quickly.

          Get started with SAP Service Cloud

          • View how-to videos on using software features and functions
          • Watch Webinars and attend expert events for the latest updates, insights, and advice
          • Get information about our quarterly release cycles, service availability, and cloud support

          SAP Customer Experience Services

          Transform your business faster with help from SAP Digital Business Services.

          Get an overview of services for SAP Service Cloud solutions and discover how we can help you address key aspects of your project, enforce best practices, and set up your own operations for ongoing success.

          Partner Ecosystem

          Benefit from specialist expertise to guide your SAP Service Cloud project. SAP Customer Experience solution partners provide the service and support you need to meet your enterprise goals.

          Included Products

          Learn about the products included in the SAP Service Cloud portfolio.

          SAP Service Cloud Resource Center

          Support the end-to-end customer journey

          Explore the other cloud solution portfolios in the SAP C/4HANA suite.

          SAP C/4HANA

          See how the SAP C/4HANA suite brings together customer data, machine learning technology, and microservices to power real-time customer engagements across sales, service, marketing, and commerce.

          *Gartner, Magic Quadrant for Field Service Management, Jim Robinson, 16 April 2019.

          Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

          This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from SAP.

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