Skip to Content
          Contact Us
          Contact Us
          E-mail us with comments, questions or feedback.

          Sustainability and Corporate Social Responsibility (CSR)

          Our sustainability and CSR focus

          SAP’s sustainability and corporate social responsibility (CSR) focus is an outgrowth of our purpose to help the world run better and improve people's lives. We believe social, environmental, and economic activities and performance are interrelated – each impacting the others. Our efforts focus on creating a sustainable future for SAP, our customers, and society.

          Previous Next

          SAP’s Sustainability Impact

          How can software positively impact sustainability? Through our customers. Using SAP solutions they turn sustainability concepts into concrete actions that benefit people throughout the world.

          Sustainable Operations

          We believe that improving our sustainability performance gives us insight that helps our customers do the same. We focus on three key metrics: environmental, social, and economic.

          Health and Well-Being at SAP

          Explore why SAP is one of the most attractive places to work, and how our Global Health & Well-Being group fosters workplace health.

          Corporate Social Responsibility

          SAP is powering opportunity?for all people?through digital inclusion?with the help of?our talent,?technology, and strategic partnerships.

          Previous Next

          10 years of strategic sustainability

          This year SAP celebrates 10 years of embedding economic, social, and environmental sustainability in our long-term strategy. We've made incredible strides in our journey with solutions that help both SAP and customers run better, but more work lies ahead. Join us in our effort to help the world run better and achieve the UN sustainable development goals by 2030.

          Facts and recognition: sustainability and CSR

          Previous Next
          Software company?in sustainability indexes
          Net emissions by 2025

          Investment in education and workforce readiness in 2018

          Of SAP employees embrace sustainability
          Savings through carbon reduction in the past three years?
          Youth trained?in science, technology, engineering, and math (STEM)
          Renewable energy powers our cloud
          Employee hours volunteered in 2018

          Skills-based volunteer projects


          image? ? ?See our Integrated Report for details on our sustainability and CSR activities and metrics.
          In 2018, SAP received numerous awards and recognition for our performance related to sustainability:
          • Dow Jones Sustainability Indices, SAP ranked as software sector lead for the 12th consecutive year.
          • FTSE4GOOD
          • Ethibel Sustainability Index (ESI) Excellence Europe
          • Ethibel Sustainability Index (ESI) Excellence Global Good Company Rankingoekom Prime Rating
          • CDP A-rating
          • AAA ranking by MSCIS
          SAP also receives many employer-related awards around the world. Learn more on the SAP Careers site.

          FAQ: sustainability and CSR

          What is SAP’s sustainability strategy?

          We define sustainability as the creation of social, environmental, and economic value for long-term business success and responsible global development. In line with this definition, we aim to move from a separate sustainability strategy to a sustainable corporate strategy. This means we seek to embed sustainability in everything we do: our solutions, our operations, and our social investment.

          What is SAP’s corporate social responsibility (CSR) strategy?

          Innovation belongs to all of us. Yet, according to The World Bank, more than half of global citizens are not included in the digital economy. SAP Corporate Social Responsibility (CSR) is tackling this issue head-on, powering opportunity for all people through digital inclusion initiatives.

          Learn about SAP CSR

          What is integrated reporting and what is SAP’s involvement in it?

          The International Integrated Reporting Council (IIRC, defines integrated reporting as "a process that results in communication, most visibly a periodic? integrated report, about value creation over time. An integrated report is a concise communication about how an organization’s strategy, governance, performance and prospects lead to the creation of value over the short, medium and long term." SAP published its first Integrated Report in 2013 (for the 2012 year). The current SAP Integrated Report may be found at

          What are SAP’s carbon targets and strategy?

          SAP aims to achieve a net-zero carbon footprint for SAP’s operations by 2025. This includes all direct (scope 1), indirect (scope 2), and selected categories of value chain (scope 3) greenhouse gas emissions (GHG) such as business flights, employee commuting, and co-locations of data centers. SAP will continue existing initiatives and programs to drive efficiency and innovation to avoid and reduce GHG emissions, following our approach “avoid – reduce – compensate.”

          • (1) Avoid: Whenever possible, SAP aims to avoid the creation of GHG. This is our priority (e.g., usage of virtual telecommunication instead of business flights).
          • (2) Reduce: If we cannot avoid GHG emissions, we aim to drive efficiency and reduce GHG emissions for all type of emissions (e.g., carpooling and car sharing, e-mobility).
          • (3) Compensate: Compensation / offsetting is only the last option. We extend our existing proven compensation models by enlarging our embedded internal carbon pricing model for CO2-free travel by train and airplane. Another example is the implementation of carbon neutral fuel cards for company cars.?
          What is the employee engagement index?

          We define employee engagement as a score for the level of employee commitment, pride, and loyalty, as well as our employees’ feeling of being an advocate of SAP. It is calculated based on the results of regular employee surveys. Employee engagement remains one of SAP’s four corporate strategic goals, along with growth, profitability, and customer loyalty.?In 2017, we again achieved an employee egagement score of 85%. For 2020, we aim to reach an Employee Engagement Index between 84% and 86%. For more information, visit the SAP Integrated Report, Social Highlights section.

          What are SAP's global policies that govern employee behavior and avoid corruption?

          Our compliance management system details our policies and procedures for ensuring ethical business conduct. Our policies govern the conduct of our management, employees, suppliers and partners, as well as critical areas of our business such as sales, vendor selection, and payroll. In addition, we train employees on the SAP Code of Business Conduct for Employees, which includes guidelines on bribery, antitrust, and a host of other topics. In the case of any breaches of compliance, we take appropriate remedial action. You can find more information in the SAP Integrated Report, Business Conduct section.

          How is SAP's sustainability department structured?

          At SAP, we believe that it is not enough to simply have a sustainability strategy but that, instead, our overall corporate strategy must itself be sustainable. Only by achieving this can we fulfill our vision to help the world run better and improve people’s lives. We therefore strive to promote sustainability across our entire business. Led by our chief sustainability officer, a dedicated team works to embed sustainability into our corporate strategy and promotes new sustainability initiatives across the organization. Our chief financial officer (CFO) is the sponsor for sustainability on the Executive Board, and we also have a dedicated person in charge of sustainability in each area of the business. These individuals are responsible for embedding sustainability in their business practices, for example, by setting relevant targets and implementing related programs. They are held accountable for their achievements in review meetings with the CFO and the chief sustainability officer that take place twice a year.

          How does SAP ensure data privacy and security?

          We have implemented safeguards to help protect the fundamental rights of everyone whose data is processed by SAP, whether they are our customers, prospects, employees, or partners. In addition, we work towards compliance with all relevant legal requirements for data protection. Our secure software development lifecycle conforms to the ISO/IEC 27034 standard for application security and is closely embedded into our ISO 9001-certified process framework for developing standard software. Our secure operations strategy focuses on the security principles of “confidentiality, integrity, and availability” to support overall protection of our business, as well as our customers’ businesses.

          Industry best-practice certifications are key success factors for our secure operations strategy. Many of our cloud solutions undergo Service Organization Control (SOC) audits ISAE3402, SSAE16 SOC I Type II, and SSAE16 SOC II Type II. The SOC standards are harmonized with a number of ISO certifications including ISO 9001, 27001, and 22301. SAP is committed to ensuring compliance with the harmonized European data protection law, the General Data Protection Regulation (GDPR). We have implemented a wide range of measures to protect data controlled by SAP and SAP customers from unauthorized access and processing, as well as from accidental loss or destruction. These include, among others, the implementation of our data protection management system (DPMS) in areas critical to data protection. This system is certified on a yearly basis by the British Standards Institute.

          Sustainability and CSR news

          Connect with us on social media

          SAP sustainability and CSR in action

          Previous Next

          SAP Sustainability Highlights 2019

          2019 was an impactful year for sustainability, CSR, and diversity at SAP. Watch to learn more.
          Previous Next

          Diversity and Inclusion

          Creating a diverse and inclusive culture makes us a better company, fueling our innovation, enhancing our experience of work, and enabling us to succeed in a rapidly changing world.?

          SAP Purpose and Promise

          SAP's technology and people help our customers address the world’s biggest issues. Visit the SAP Purpose website to see how our solutions help people, businesses, and institutions achieve economic development, social progress, and environmental impact.

          17 UN Global Goals

          SAP supports the 17 United Nations Sustainable Development Goals and is working to end poverty, protect the planet, fight diseases, and ensure prosperity for all. To learn more, explore our web book or spin SAP's interactive wheel to see how SAP, its customers, partners, and solutions contribute to the Goals.

          SAP University Alliances

          The SAP University Alliances program opens up the world of SAP technology to more than 2,300 universities in 90 countries worldwide, and aims to develop highly qualified graduates with critical skills for the 21st-century workforce.
          Back to top